Returns and Exchanges

At Benchmark Media Systems, we stand behind the precision of our audio equipment and offer a 30-day satisfaction guarantee on all direct purchases. If you are not completely satisfied with your high-fidelity audio experience, you may return your product for a full refund, excluding shipping costs.

1

Request an RMA

Contact our support team to obtain a Return Merchandise Authorization (RMA) number before shipping your product back.

2

Pack Securely

Place the unit in its original factory packaging, including all manuals, cables, and accessories to ensure safe transit.

3

Ship the Product

Clearly mark the RMA number on the outside of the box and ship the package to our Syracuse, NY headquarters via a tracked carrier.

4

Inspection and Refund

Once our technicians verify the unit's condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing